Terms of Service

Last Updated: April 27, 2026

1. Acceptance of Terms

By accessing or using printerfirst.com  (“Website,” “we,” “us,” or “our”), you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Independent Third-Party Service Provider

We are an independent third-party technical support provider.

  • We are not affiliated, authorized, or endorsed by any printer brands or manufacturers, including but not limited to:

    • HP, Canon, Epson, Brother, Samsung, Xerox

  • All trademarks, brand names, and logos belong to their respective owners and are used for reference purposes only.

3. Services Offered

We provide remote and/or on-demand technical support services including:

  • Printer setup and installation

  • Troubleshooting and error resolution

  • Driver and software assistance

  • Connectivity and configuration support

We do not manufacture or sell printers or official brand products.

4. User Responsibilities

By using our services, you agree:

  • To provide accurate information about your issue

  • To follow instructions provided by our support team

  • Not to misuse or attempt to disrupt our services

You are responsible for backing up your data before availing support services.

5. Payments & Billing

  • All services may be chargeable unless stated otherwise

  • Prices are subject to change without prior notice

  • Payments must be made through approved payment methods

Refund Policy:
[Clearly define — e.g., “Refunds are only provided if the issue remains unresolved after multiple attempts” or customize based on your policy]

6. No Guarantee of Resolution

While we strive to resolve issues efficiently:

  • We do not guarantee that all technical problems will be resolved

  • Resolution time may vary depending on complexity

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any loss of data, business interruption, or damages arising from the use of our services

  • Users accept services at their own risk

8. Disclaimer of Warranties

All services are provided “as is” and “as available.”
We disclaim all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

9. Intellectual Property

All website content, including text, graphics, and design, is the property of printerfirst.com  and may not be reused without permission.

10. Third-Party Software & Tools

During support, we may recommend or assist with third-party software:

  • We are not responsible for third-party tools or software performance

  • Users install or use such tools at their own discretion

11. Remote Access Consent

By using our services, you consent to:

  • Allowing temporary remote access to your device (if required)

  • Monitoring and performing troubleshooting actions

We ensure reasonable security measures, but users acknowledge inherent risks of remote access.

12. Termination of Services

We reserve the right to:

  • Refuse or terminate service at our discretion

  • Suspend access in case of misuse or violation of terms

13. Privacy

Your use of our services is also governed by our Privacy Policy.

14. Governing Law

These Terms shall be governed by the laws of New Mexico, USA, and disputes shall be subject to the jurisdiction of courts located in Ruidoso.

15. Changes to Terms

We may update these Terms at any time. Continued use of the Website implies acceptance of updated Terms.

16. Contact Us

For support or inquiries:

Email: care@printerfirst.com
Phone: +1 (469) 718-2432
Address: PO Box 7801, Ruidoso, New Mexico, 88345